FAQ
Frequently Asked Questions
Orders & Processing
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
Can I cancel or modify my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us immediately at hello@libertyforged.store.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
Shipping & Delivery
How long does shipping take?
- United States: 5–12 business days
- United Kingdom: 5–10 business days
- International Orders: 7–20 business days
Shipping times may vary depending on customs, carrier delays, weather conditions, or seasonal demand.
Do you offer international shipping?
Yes, we currently ship to multiple countries worldwide.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking email with shipment details.
My tracking hasn’t updated. What should I do?
Tracking updates may take up to 48 hours to appear after shipment. If tracking remains inactive for several days, please contact the shipping carrier or reach out to our support team.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible unused items in original condition and packaging.
How do I request a return?
To request a return, contact us at hello@libertyforged.store with your order number and reason for return.
When will I receive my refund?
Approved refunds are typically processed within 10 business days after the returned item is received and inspected.
Do you offer exchanges?
We currently do not offer direct exchanges. Customers may return eligible items and place a new order separately.
Products & Sizing
How do I choose the correct size?
Please refer to our Size Guide available on product pages for detailed sizing information before placing your order.
Are your products true to size?
Most products fit true to size unless otherwise stated in the product description.
Will product colors look exactly like the photos?
Actual product colors may vary slightly due to monitor settings, lighting, and screen differences.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. Our store uses secure SSL encryption and trusted payment processors to protect your payment information.
Contact & Support
How can I contact customer support?
You can contact our support team anytime at:
Email: support@libertyforged.store
How quickly do you respond?
We aim to respond to all customer inquiries within 24–48 business hours.
Business Information
LIBERTY FORGED
Shuzavi Limited
55 Sandpiper Way
Newport, Dufryn NP10 8WX
United Kingdom
Email: support@libertyforged.store
US Contact: 7648939005
UK Contact: 07507364562