Return and Refund Policy

Last updated: May 20, 2026

At LIBERTY FORGED, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition that you received it
Include original tags and packaging
Be accompanied by proof of purchase or receipt

To initiate a return, please contact us at:

Email: support@libertyforged.store

Return requests must be approved before items are sent back.

Return Address

LIBERTY FORGED
Shuzavi Limited
55 Sandpiper Way
Newport, Dufryn NP10 8WX
United Kingdom

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at hello@libertyforged.store with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

Personalized or custom-made products
Gift cards
Final sale or clearance items
Items showing signs of wear or use

For hygiene and quality-control reasons, some products may not be eligible for return once opened or used.

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or color, the fastest solution is to:

Return the eligible item
Receive your refund once approved
Place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must still meet the eligibility conditions listed above, including being unused and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

Processing times may vary depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error
It may take additional time for your financial institution to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@libertyforged.store.